Example engagement
A retailer can request honest feedback after delivery, route issues to the right location, and spot recurring themes that need attention from its operations team.
Explore CentriReviewsReputation & review management
Make your reputation easier to see and manage.
We help you see what customers find when they look you up, ask for honest feedback after real experiences, and respond consistently across the locations and platforms in your plan.
Scope of work
What we do
Audit public feedback
Review priority profiles, review history, brand searches, and recurring feedback. Agree on who monitors each channel and who owns escalations.
Set up review requests and replies
Use CentriReviews where it fits to set up timely, platform-appropriate review invitations. Create response guidance for praise, complaints, and issues that need private follow-up.
Improve the information customers find
Maintain accurate brand profiles and strengthen useful owned content. Track themes from feedback and share them with the people who can address them.
How we measure progress
We choose the measures that match your goal and available data.
- Review volume, recency, and rating trends
- Response coverage and turnaround
- Recurring feedback themes and brand search visibility
Related services
See all marketing services- Local SEO & mapsImprove your presence in Google Maps and local search with accurate listings and useful location pages.
- Email, SMS & CRM automationBuild email campaigns and CentriCRM workflows that help your team follow up, book appointments, and stay in touch.
- Content, creative & videoCreate website copy, articles, campaign graphics, and video content that carry your brand across channels.
Let’s talk about your business
What would you like your marketing to accomplish?
Bring your website and one goal. We’ll talk through where you are today and which work makes sense to tackle first.